Privacy Policy – How 88ee Protects Your Data

1 Introduction

88ee takes your privacy seriously. We understand that Pakistan players sharing personal and financial information with an online gaming platform want to know exactly how that information is handled. This Privacy Policy is our transparent answer to that question.

When you register on 88ee, deposit PKR via JazzCash, Easypaisa or Bank Transfer, place a bet on cricket or the PSL, spin slots in the game lobby or access the 88ee app, you interact with systems that collect and process data. This policy tells you what data those systems collect, what it is used for, who can see it and how long it is kept.

We do not use unnecessarily complex language. If you have a question after reading this policy, you can reach us at [email protected] and we will clarify in plain Pakistan English. This policy should be read alongside the Terms and Conditions which govern your overall use of the platform.

2 Data We Collect

We only collect information that is genuinely needed to operate the platform, verify identity, process payments and keep the platform secure. Here is a breakdown of the categories of data we collect and how each category is gathered:

We do not collect sensitive data such as religious beliefs, political opinions or biometric data beyond what is strictly required for identity verification. We do not collect data from users who have not registered an account, beyond standard anonymous analytics.

3 How We Use Your Data

Every piece of data we collect has a defined purpose. We do not collect data speculatively or hold it for undefined future use. The primary purposes for which 88ee processes your personal data are:

• Account management: Creating, maintaining and securing your 88ee player account. This includes authentication, password resets and account recovery.
• Identity verification: Confirming that you are who you say you are, that you meet the 18+ age requirement and that your account is not being used fraudulently.
• Payment processing: Handling PKR deposits and withdrawals via JazzCash, Easypaisa, Raast, Bank Transfer, cards and mobile wallets accurately and securely.
• Platform operation: Delivering games, processing bets, calculating winnings, crediting bonuses and running the VIP programme correctly.
• Fraud prevention and security: Detecting and preventing multi-accounting, bonus abuse, money laundering and other prohibited activities described in the Terms and Conditions.
• Customer support: Responding to your queries, resolving disputes and investigating complaints using the history of your account interactions.
• Responsible gaming: Monitoring gaming patterns to identify early signs of problem gambling behaviour and reaching out where appropriate.
• Platform improvement: Using anonymised and aggregated usage data to improve the game lobby, betting interface, app performance and overall user experience.
• Communications: Sending you transactional notifications such as deposit confirmations, withdrawal updates and bonus expiry reminders. Promotional messages are only sent where you have opted in.

4 Payment Data & Financial Transactions

Handling your PKR transactions securely is one of the most important things we do. When you deposit using JazzCash, Easypaisa, Raast, a bank card or Bank Transfer, your payment details pass through encrypted channels to the relevant payment processor. 88ee does not store full card numbers or mobile wallet PINs on our own servers.

Payment processors we work with receive only the minimum data necessary to complete the transaction. These processors operate under their own privacy and security policies and are contractually required to handle your data responsibly. The reference numbers and transaction identifiers we retain are used for reconciliation, dispute resolution and anti-fraud monitoring.

Your full transaction history in PKR — every deposit, withdrawal and bonus credit — is stored in your account and is accessible to you at any time through the transaction history section. This record is maintained for a minimum period to allow for audit purposes and dispute resolution. See Section 8 for data retention periods.

5 Cookies & Tracking Technologies

88ee uses cookies and similar tracking technologies to make the platform work properly, remember your preferences and understand how players use the site. Cookies are small text files stored on your device when you visit the platform.

We use the following types of cookies:

• Essential cookies: Required for the platform to function. These handle your login session, keep your game state active and maintain security tokens. The platform cannot work without these and they cannot be disabled.
• Functional cookies: Remember your preferences such as language settings, preferred lobby view and notification choices. Disabling these means you may need to re-enter preferences each visit.
• Analytics cookies: Help us understand which games are most popular, where players spend time on the site and where technical issues occur. This data is aggregated and anonymised. We use it purely to improve the platform.
• Security cookies: Used to detect and prevent fraudulent activity, bot access and multi-account behaviour. These are a core part of our fraud prevention system.

We do not use third-party advertising cookies to serve targeted ads based on your 88ee activity on other websites. You can manage cookie preferences through your browser settings. Note that disabling essential cookies will prevent you from logging in or playing.

6 Data Sharing & Third Parties

88ee does not sell, rent or trade your personal data to any third party for their own marketing or commercial purposes. Full stop. We only share data with third parties where it is necessary to operate the platform or where we are legally required to do so.

The limited categories of third parties who may receive some of your data are:

• Payment processors: JazzCash, Easypaisa, Raast, card networks and bank transfer partners receive the minimum data needed to process your PKR transactions.
• Identity verification services: When KYC is required, your identity documents may be shared with third-party verification providers who confirm their authenticity. These providers are bound by strict data handling agreements.
• Fraud prevention partners: Anonymised or pseudonymised risk signals may be shared with fraud detection systems to protect the platform and all players from financial crime.
• Game providers: Your player ID and game session data may be shared with the game studios whose titles appear in the 88ee lobby, for the purpose of resolving game disputes and ensuring game integrity.
• Technology infrastructure providers: Cloud hosting, content delivery and security service providers who host or process data on our behalf under strict contractual data protection obligations.

7 Data Security

Protecting the personal and financial data of Pakistan players is a top operational priority for 88ee. We use industry-standard security measures across all systems that store or process player data. These include:

• TLS encryption for all data transmitted between your browser or app and our servers.
• Encrypted storage for sensitive data including identity documents and payment references.
• Access controls that limit which staff can view player personal data, on a need-to-know basis only.
• Regular security audits and penetration testing of platform infrastructure.
• Automated monitoring for unusual access patterns or data exfiltration attempts.
• Secure, isolated storage for KYC documents separate from general account data.

No system is entirely immune to security incidents. In the unlikely event of a data breach that materially affects your personal data, 88ee will notify affected players promptly and take immediate steps to contain and remediate the incident. We will provide clear information on what data was involved and what steps you should take to protect yourself.

You also have a role to play in keeping your account secure. Use a strong, unique password. Do not share your login credentials with anyone. Log out of shared devices after every session. If you notice any unauthorised activity on your account, contact support immediately.

8 Data Retention

We retain personal data only for as long as it is necessary for the purposes it was collected, or as required for legal, audit and dispute resolution purposes. Retention periods vary by data type:

When data reaches the end of its retention period, it is securely deleted or irreversibly anonymised. You may request early deletion of personal data where there is no overriding legal or operational reason to retain it — see Section 9 for how to exercise this right.

9 Your Privacy Rights

You have a number of rights in relation to the personal data 88ee holds about you. We take these rights seriously and will respond to valid requests promptly. Here is what you can ask for and what each right means in practice:

To exercise any of these rights, contact 88ee support at [email protected] with the subject line "Privacy Request" and a description of what you are requesting. We will verify your identity before processing the request and aim to respond within 30 days. Complex or multiple requests may take longer; we will let you know if that is the case.

10 Children's Privacy

Parents and guardians concerned about underage access to online gaming platforms are encouraged to use parental control software and to have open conversations with young people about responsible internet use. Details on responsible gaming tools and self-management resources are available on the Responsible Gaming page.

11 Changes to This Policy

88ee may update this Privacy Policy from time to time to reflect changes in our data practices, new platform features, payment integrations or evolving best practices. When we make material changes, we will notify registered players by email and display a prominent notice on the platform for a reasonable period before the changes take effect.

The "Last updated" date at the top of this page always reflects when the most recent revision was made. We encourage you to revisit this page periodically if you want to stay informed about how your data is handled. Continued use of the platform after an updated policy is published constitutes your acceptance of the revised terms.

If a proposed change significantly affects how we handle your data and you do not agree with it, you have the right to close your account before the change takes effect. Contact support and we will process your account closure and return any verified real-money balance to your registered payment method.

12 Contact Us

If you have any questions, concerns or requests related to this Privacy Policy or how 88ee handles your personal data, please get in touch. Our support team responds in plain Pakistan English and handles privacy queries with care.

When submitting a privacy request, please include your registered email address and a clear description of what you are asking for. We will verify your identity before actioning any request that involves disclosing, modifying or deleting account data.