88ee FAQ —
Questions Answered

You must be at least 18 years old to register and play on 88ee. This applies to all games, sports betting, bingo and any other activity on the platform. By registering, you confirm that you are 18 or above. 88ee takes this seriously — accounts found to belong to underage players will be closed immediately and any balance will be handled according to the Terms and Conditions. Please review the Responsible Gaming page for more information.

No. Each player is allowed one account only. Creating duplicate accounts — whether using the same mobile number, a different number or a family member's details — violates the Terms and Conditions. Duplicate accounts may have their balances voided and bonuses cancelled. If you have lost access to your original account, contact support at [email protected] to recover it rather than registering again.

Use the account recovery option on the Login page. Enter your registered Pakistani mobile number and a verification code will be sent to that number. Once confirmed, you can set a new password and log back in immediately. If you no longer have access to your registered mobile number, email [email protected] with your account details — the team will verify your identity and help you regain access.

You can update your password from within your account settings once logged in. For changes to your registered mobile number — for example if you have changed your primary SIM — you need to contact support at [email protected], as mobile number updates require identity verification before they are processed. Keeping your registered number current is important because it is used for withdrawal confirmations and account recovery.

88ee supports PKR deposits via JazzCash, Easypaisa, Raast, Bank Transfer, debit/credit cards and mobile wallets. JazzCash and Easypaisa are the most popular options among Pakistani players and typically process within a few minutes. Raast transfers are also fast if your bank supports Raast-enabled transfers. All deposits are made in Pakistani Rupees — there is no currency conversion involved.

JazzCash and Easypaisa deposits to your 88ee account typically clear within a few minutes, often faster. In rare cases — particularly during high-traffic periods like PSL matches — there may be a short delay of up to 15 minutes. If your deposit has not appeared after 30 minutes, check your JazzCash or Easypaisa transaction history to confirm the payment went through, then contact support at [email protected] with the transaction reference number.

Log into your 88ee account and navigate to the withdrawal section. Select your preferred method — JazzCash, Easypaisa, Raast or Bank Transfer — enter the amount in PKR and confirm. JazzCash and Easypaisa withdrawals are generally the fastest. Bank Transfers may take one to three business days depending on your bank. Make sure the mobile wallet number or bank account you withdraw to is in your own name and matches the details registered on your 88ee account — mismatched details slow down processing.

Minimum and maximum limits vary by payment method. JazzCash and Easypaisa have transaction limits set by the mobile wallet providers themselves — typically a few hundred PKR minimum per transaction. For exact current limits on deposits and withdrawals, check the cashier section inside your 88ee account where up-to-date limits for each method are displayed. If you need to move a particularly large amount, Bank Transfer is usually the better option as it supports higher transaction values.

First, check that your withdrawal details are correct — the mobile wallet number or bank account must be in your name and match your registered details. Withdrawals are sometimes held briefly for routine checks, particularly first withdrawals or large amounts. If your withdrawal has been pending beyond the expected timeframe, email [email protected] with your account username and the withdrawal reference. The support team handles payment queries specifically and will give you a clear update.

88ee covers Pakistan Super League (PSL) fixtures, T20 internationals, Test matches, ODIs and all major international cricket tournaments involving Pakistan. Beyond cricket, the platform covers football leagues, Esports tournaments and other popular sports. Markets include match winner, top run scorer, total sixes, over/under run lines, live in-play betting and more. Visit the Betting page for the full list of active markets.

If a match is officially abandoned before a result can be determined, all bets on that match are typically voided and stakes are returned to your account balance. This covers rain delays that prevent completion, security cancellations or venue changes that result in no official result. If a match is reduced in overs but reaches the minimum required for an official result — such as a Duckworth-Lewis result in T20 — most markets are settled on that official result. Specific rules for each market are shown in the betting terms within your account.

Log into your account and go to the Betting section. Look for the live or in-play tab and select the PSL match currently in progress. Available live markets will be displayed with real-time odds — these update ball by ball during active play. Select your market, enter your stake in PKR and confirm. Live bet settlement is automatic once the relevant event in the match is completed. Make sure your internet connection is stable before placing live bets since odds can shift quickly during over changes or wickets.

88ee displays odds in decimal format by default, which is the most commonly used format on international platforms and easy to understand. To calculate your potential return, simply multiply your stake in PKR by the decimal odds shown — that total includes your original stake. For example, a PKR 1,000 bet at odds of 2.50 returns PKR 2,500 if it wins (PKR 1,500 profit plus your PKR 1,000 stake back). Odds are updated in real time for live markets.

New players receive a welcome bonus on their first PKR deposit. The exact amount and percentage match is shown on the registration page and may vary depending on active promotions at the time you sign up. After depositing, the bonus is credited to your account and will show in your bonus balance. A wagering requirement applies — this means you need to bet the bonus amount a certain number of times before it converts to real withdrawable cash. Full details are shown when you claim the offer.

A wagering requirement is the number of times you need to play through a bonus before the funds become withdrawable. For example, if you receive a PKR 1,000 bonus with a 20x wagering requirement, you need to place bets totalling PKR 20,000 using that bonus before it converts to real money. Each bet you place using the bonus balance counts towards this total. Your progress is tracked in your account dashboard under the active bonuses section. Not all games contribute equally — check the bonus terms for the contribution rates per game type.

Unfortunately, expired bonuses cannot be reinstated. Each bonus has an expiry date shown in your account — this is typically 7 to 30 days from the date it was credited, depending on the offer. If you did not complete the wagering requirement before the expiry date, the bonus and any winnings generated from it are removed automatically. To avoid this, check your active bonuses regularly and prioritise completing requirements on offers that are close to expiring. For specific queries, contact support at [email protected].

Yes. 88ee regularly runs promotions for existing players including reload bonuses on subsequent deposits, free spins on featured slots, cashback offers and special promotions tied to PSL and major cricket tournaments. VIP members at higher tiers also receive exclusive bonus offers not available to regular players. Check the promotions section inside your account for currently active offers. During PSL season in particular, there are usually cricket-specific betting promotions with enhanced odds or bonus bets.

Every bet you place and every game you play on 88ee earns VIP points. As you accumulate points, you progress through VIP tiers — each higher tier unlocks better benefits including higher cashback percentages, exclusive bonuses, faster withdrawal processing and dedicated support. Your current tier, points balance and progress to the next level are all visible from your account dashboard. Visit the VIP page for a full breakdown of each tier and its benefits.

VIP points may be subject to an inactivity policy — if your account has no betting or gaming activity for an extended period, accumulated points could reset. The specific inactivity period is detailed in the Terms and Conditions. To keep your points active and maintain your VIP tier, make sure you play regularly. Even small sessions on the games or placing a cricket bet during a PSL match counts as account activity and keeps your progress intact.

Cashback rates increase as you move up through VIP tiers. At the entry level you receive a base cashback percentage on net losses within a qualifying period. At higher tiers this percentage increases significantly, and cashback is credited to your balance on a regular schedule — weekly or monthly depending on your tier. Higher VIP levels also include personalised bonus offers, priority customer support and access to exclusive PSL betting promotions not available to standard players. Full tier details are on the VIP page.

Visit the App page and follow the download instructions for your device. The 88ee app is optimised for Pakistani mobile networks and works smoothly even on slower data connections. Once installed, log in using the same credentials as the website — your account, balance and game history are fully synced. The app also sends notifications for new promotions, PSL odds updates and deposit confirmations so you never miss an opportunity.

The Game Lobby includes slots, live casino tables, card games, table games, fish games and bingo rooms — all playable in PKR. Live casino games are hosted by real dealers and streamed in real time so you get the full casino experience on your phone or desktop. Fish games are a popular category among Pakistani players and include several different shooting-style titles. New games are added regularly. All games are accessible immediately after logging in with no additional downloads required for browser play.

If your connection drops during a game session, the game server continues to process the round that was in progress. When you reconnect and reload the game, you will see the result of the interrupted round. In most cases the outcome is recorded correctly and your balance updated accordingly. If you believe a disconnection caused an incorrect result or missing balance, contact support at [email protected] and include the game name, approximate time and your account username — the support team can review the game logs and resolve any discrepancy.

Fish games are shooting-style games where you aim and fire at fish and sea creatures moving across the screen. Each fish you successfully shoot gives you a payout based on its type and size — bigger or rarer creatures pay more. You control your bet size by adjusting the power and cost of each shot. The games are fast-paced, visually engaging and have become very popular in Pakistan. Visit the Fish Games page for the full selection currently available on 88ee.

You can set daily, weekly or monthly deposit limits from the responsible gaming section within your account settings. Once a limit is set, you cannot deposit more than that amount in the chosen period — this helps you keep your spending within a budget you are comfortable with. If you want to increase a limit, there is typically a cooling-off period before the increase takes effect. Lowering a limit takes effect immediately. See the Responsible Gaming page for full details on all tools available.

Yes. 88ee provides a self-exclusion or time-out option for players who feel they need a break. A time-out can be set for a fixed period — a few days, weeks or longer. During this period you will not be able to log in or access any games or betting markets. If you need a longer-term break, a full self-exclusion closes your account for an extended period. These tools are there for your wellbeing and should be used without hesitation if gaming is becoming more than entertainment. Visit the Responsible Gaming page to activate these options.

If gaming is starting to affect your finances, relationships or daily life, take it seriously. Use the self-exclusion tools in your account settings to pause access immediately. Talk to someone you trust about what you are experiencing. 88ee is committed to responsible gaming — the platform is for entertainment only and should never be used to chase losses or as a source of income. Review the Responsible Gaming page for practical guidance on managing your gaming habits and steps you can take today.